Refund policy

Last updated: November 10, 2026

The short version

Failed requests never cost credits.
Credits used on an answer aren't refunded, but you can report a bad answer and it will be reviewed by hand.
Billing mistakes, like a double charge or a charge after you cancelled, are refunded if you email us within 14 days.
Cancel any time; your plan runs to the end of the period you paid for.

Answers and credits

A Quick Answer costs 1 credit and Deep Research costs 3. If a request fails and you don't get an answer, no credits are used.

There are no automatic refunds, and no credit refunds, for answers. Answers come from game guides and other web pages, and sometimes they'll miss. When that happens, please tap Report a problem on the answer. Every report is reviewed by hand by the developer, and reports are how answers get better.

Billing problems

If you were charged by mistake, we'll refund it. That includes:

being charged twice for the same period;
being charged after you cancelled.

Email hello@guidewisp.com within 14 days of the charge. Let us know the date and amount, and the email address on the payment, so we can find it.

Cancelling

You can cancel your subscription any time from the customer portal. Cancelling stops your plan from renewing at the end of the period you've already paid for. You keep your plan until then, and you won't be charged again. Cancelling doesn't refund the current period.

Your rights

This policy doesn't take away any refund rights you have under the consumer laws where you live.

Contact

Questions about a charge? Email hello@guidewisp.com.